The objective of the course is to improve the learner’s ability in English within the Customer Service sector. Participants will develop their ability to speak, listen, read and write in English, as well as understand the challenges of customer service. We will focus on telephone and email protocol, dealing with queries, how to manage difficult customers and/or situations, and problem solving, among other things.

Programme Duration:     2 weeks
Tuition Duration:             15 hours per week

Maximum Class Size:       12
Course Start Dates:          (Flexible)

Entry:    Anyone can join this programme, provided they are over the age of 18. There are no academic requirements, and no level restrictions. However, students are encouraged to have at least an A2/B1 minimum level requirement in order to get the best from this course. Students with higher levels of English will also benefit from this programme, as they will be introduced to the specific language of Customer Service & Communication, and will develop the skills they need to communicate confidently in an English speaking work environment.

Certification:   A Direct English Certificate of Achievement will be awarded at the end of the course.

Progression:    By the end of this course, students should be confident communicating in English in various areas of business and customer service, both orally and on paper.


For further information contact +353 21 2411 131 or email